iCDP

CDP (Customer Data Platform) is an advanced customer data platform. Developed from systems like traditional CRM (Customer Relationship Management), DMP (Data Management Plaform), the future belongs to CDP. Now, not only large enterprises and corporations but also small and medium enterprises and business households can use Smarthiz CDP. Smarthiz's CDP solution addresses the high-end needs of enterprise multi-channel customer management.

Oxiitek

Datalake for business

Design and implement a Datalake solution tailored to your business needs
Design an unstructured database according to big data standards (Bigdata) on the cloud platform
Integrate Datalake input streams from multiple channels (Facebook, Zalo, Web, Mobile app)

360° customer profile

Customers access your products and services through many channels, on many types of devices, customer data needs to be synchronized into a single 360° profile of each customer.
Historical data and customer information are constantly being accurately added and refreshed to the correct 360° profile of the customer.

Customer Segmentation

Customer profiles will be automatically divided into segments based on the optional taxonomy of each business
Artificial intelligence (AI) will make customer segmentation done automatically and accurately. As valuable input data for marketing campaigns, sales plans, or customer care. Helping customers feel really understood by the business, thereby increasing the number of loyal customers for the business.

Frequently asked questions

Smarthiz's CDP solution aims to bring advanced customer care and management features to small and medium businesses.

Your customer data is secured to the highest standards. All personally identifiable data (phone numbers, emails, specific addresses...) is protected with the highest degree of thorough encryption, without a single party (even the development team) and service operations) may have access to these encrypted data in addition to you.

Smarthiz supports businesses to integrate popular customer communication channels such as Facebook, zalo, web, and mobile applications.

You can manage multi-channel customer information on a common system, segmenting customers to have appropriate marketing and sales programs.